Frequently Asked Questions

Answers about Exterview's agentic hiring platform, including plans, security, AI agents, integrations, and getting started. Can't find what you need? Talk to us.

General

What is Exterview?

Exterview is an agentic talent intelligence platform for enterprise hiring, built around nine core agents (plus three extensions) that cover the full hiring lifecycle from job architecture and resume screening through voice/avatar interviews, panel rounds, decision intelligence, and post-hire onboarding.

Who is Exterview built for?

It's built for CHROs and talent acquisition leaders at Fortune 500, S&P 1200, and Global 2000 enterprises, with dedicated offerings for BFSI, pharma, healthcare, and IT.

What does "agentic" mean for Exterview?

Rather than a single chatbot, Exterview runs a chain of specialized agents (Ex Role, Ex Match, Ex Scan, Ex Voice, Ex Avatar, Ex Code, Ex Panel, Ex Rank, Ex HR, plus Ex Verify and Ex Offer extensions), each producing structured, explainable intelligence at a specific hiring stage.

Does Exterview make hiring decisions on its own?

No. Exterview states that hiring decisions stay with humans. The platform provides structured insights and scoring, not final decisions.

Is Exterview the same as a generalist HR platform?

Getting Started

How do I start using Exterview?

Enter job details and candidate requirements into the system; Ex Role then builds the role benchmark and interview flow automatically from an uploaded job description.

Do I need to migrate my existing ATS data?

No, Exterview integrates with your existing ATS/HRIS (Phenom, Greenhouse, Darwinbox, and 20+ others) without requiring migration.

How do I get access / book a demo?

Access is arranged through Exterview's sales team via "Book a Demo". There's no public self-serve signup on the main site.

Is there a free trial?

Yes, Exterview offers a Free Trial tier, which uses standard (non-Hyper-Calibrated) scoring.

What does onboarding involve?

Pricing & Plans

How does pricing work?

Two models: commit to an annual hiring volume (Starter/Growth/Enterprise tiers), or pay per decision at published rates.

What counts as a billable "decision"?

A decision is a scored candidate verdict, Advance or Hold. Only completed evaluations are billed.

What does my plan commitment actually fund?

Roughly 65% funds live decisions, 10% covers implementation/onboarding, and 25% covers support, maintenance, security, and product updates.

Are all features available on every plan?

All paid plans include pre-hire evaluations. Growth unlocks post-hire modules; Voice and Avatar interview features scale by plan tier.

What is Hyper-Calibration and which plans get it?

Features & Capabilities

What are the nine core agents?

Ex Role (job architecture), Ex Match (resume intelligence), Ex Scan (resume screening), Ex Voice (voice screening), Ex Avatar (avatar interviews), Ex Code (technical assessment), Ex Panel (panel intelligence), Ex Rank (decision intelligence), and Ex HR (workforce intelligence) and plus Ex Verify (identity) and Ex Offer as extensions.

Does it support live/human panel rounds too?

Yes, L2/L3 human panel rounds are AI-assisted with live proctoring and signal capture, blending automated and human-in-the-loop evaluation.

What fraud/integrity checks are in place during interviews?

Exterview includes liveness detection, deepfake analysis, and tamper-proof audit logs as part of its fraud-proof evaluation approach.

Does Exterview integrate with our existing HR tech stack?

Yes, it integrates with 20+ leading ATS/HRMS platforms (Phenom, Greenhouse, Darwinbox, etc.), and Enterprise plans support custom integrations.

What is the "90-day intelligence loop"?

Security & Privacy

What certifications does Exterview hold?

SOC 2 Type II, ISO 27001, and ISO 42001 (AI management systems), with GDPR alignment and DPDPA 2023 (India) compliance.

How is candidate data isolated and protected?

Data is encrypted at rest and in transit, tenant-isolated per customer, with governed PII handling and enforced retention policies. Infrastructure is fully serverless on Microsoft Azure with no public endpoints (Zero Trust architecture).

What access controls exist for our internal team?

Role-based access control with MFA, SSO via Microsoft Entra ID, audit logs, and no hardcoded credentials.

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